General Terms of Conditions for AMC Network Services

A. District anything contained in this document, any information brochure, notification or any other
matter to be published by AMC Network regarding its Services, Service Price,  Billing Policy, or
Credit Policy shall also be treated as the terms and conditions of this document and both AMC Network and subscriber shall be under obligatory of the same.

B. Though AMC Network shall strive to offer the best service quality, however, the quality, reliability
and availability of service can not be  guaranteed as  the  same are dependent on 
various  technical, physical,  topographical,  atmospheric,  environmental, 
regulatory,  legal, and  such  other factors. AMC Network shall  not be 
liable or responsible for any defect or deficiency caused due to unavoidable factors beyond its reasonable
control . In addition, AMC Network  is  entitled to, without any liability, refuse, limit,
suspend, disable, delete, vary and/or interrupt service or any part thereof, for one or more Subscribers, at
any time, in its sole discretion, without notice and assigning any reason.

C.AMC Network does not commit itself to make services available in any specific area in Bangladesh
within certain dates, even though it will strive to provide large coverage as early as possible.

D. AMC Network shall have the right to ask for documents and examine the same to verify the
subscriber’s identification and in the case of a company being the subscriber “Letter of Authorization”
shall be required authorizing a person for signing any statutory agreement on behalf of that company and the
subscriber is under obligation to provide the same when asked for by AMC Network.

E. AMC Network shall have the right to temporarily suspend the services in whole or in parts of its
network for repair, maintenance or circumstances during situations beyond AMC Network’s control.

F. AMC Network does not take the responsibility for possible disturbances or congestion in other
networks encountered in using AMC Network Services.

G. AMC Network shall have the exclusive right and jurisdiction to determine the title and ownership of
a Service rendered by and from AMC Network   after   perusing 
 the   necessary    documents   relating  to   that 
 Service and also shall have the right to suspend the Service in question while determining the same.
If any dispute arises regarding the ownership/ title between two or more subscribers or claimants the
decision of AMC Network in this regard shall be final and conclusive.

H. AMC Network shall have the right to scrutinize or procure any document(s) possessed by the potential
subscribers or existing subscribers which may be required by AMC Network.

I. AMC Network shall have no liability to the Subscriber for any loss, damage, costs, expenses or other
claims for compensation arising from any materials, equipments or instruments supplied by the subscriber
which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising
from their late arrival or non-amvat or any other fault of the Subscriber.

J. AMC Network shall have the right to amend, alter, change, add or substitute the provisions of this
agreement, the tariff, the Service Charge (including all call charges) and the charge of other services as
long as the changes are published two weeks prior to such change in any two national dailies in order to
give effect to the said changes.

K. The subscriber cannot use the service(s) for any unlawful or abusive purposes, or for sending
obscene,    indecent,     threatening,     harassing,   
 unsolicited     message     or    messages   
 adversely affecting/infringing  upon  national,  social  or  economic 
interest,  nor  create  any  damage  or risk  to AMC Network or its
network and/or other subscribers.  Under such circumstances  AMC Network shall  have
the right to discontinue the service.

L. Any Client Premise Equipment (CPE), IP phone sets/ terminals/ related devices  and the corresponding
account in AMC Network’s system  are  the  sole  responsibility  of 
the  subscriber. AMC Network  is  not  liable  for  usage 
including use/misuse/fraud/forgery  and  the  like  perpetrated  by  any 
one  including  but not  limited  to  the subscriber or any third party and not
liable for any act or omission of any dealer or third party.

M. AMC Network shall have the right to provide any information of the subscriber to the law enforcing
agencies, as and when required, as per the current prevailing law, rules and regulations..

N. AMC Network shall have the right to suspend, disable, delete, disconnect permanently-temporary the
provision of  the services  to the subscriber when he/she reaches a different stage within the
life cycle of a subscriber’s account.

O. Supplementary/Value  Added  and  other  services  may  be 
offered  as  per  terms  of  licenses  of AMC Network. The services will
be charged as per tariff determined by AMC Network from time to time, including variation(s) thereof,
if any. These services might be device dependent.

P. AMC Network  shall   have  the  right   to 
disconnect,   suspend  or  bar  the  services  for  giving 
 false information on the subscription  form  and/or  for  changes  in 
the  given  information,  which  is  not informed to AMC Network.

Q. AMC Network will provide the service by the date agreed with the Subscriber. Where a site survey is
required, AMC Network will agree the date following a survey of the premises. Provision of the service
is at all times subject to availability of appropriate facilities and AMC Network reserves  the
right to decide on the method by which service will be provided.

R. The Subscriber must report a fault with the service by contacting 24/7 customer support via mail
(support@amcnetworks.com.bd) or by calling +8809613 337744 number. lf the Subscriber reports a fault in
the service, AMC Network will use its reasonable endeavors to respond in accordance with the level of
repair/support service which applies to that particular product or service. 

DISCLOSURE OF AND ACCESS TO YOUR INFORMATION

 Subject to applicable law, we may reveal your Personally Identifiable Information:

1) To unaffiliated third parties, attorneys, accountants and advisors who provide the Company with assistance
or advice or are under contract to perform services for or on behalf of  the Company (collectively,
“Service Providers”), and who are required to uphold and maintain our policies with respect to privacy,
confidentiality and the treatment of your personally identifiable information;

2) To persons as permitted by appropriate law or regulation;

3) To law enforcement bodies, as part of a legal process, if otherwise constrained to do so by law or in
connection with any government or self-regulatory organization request or investigation, in order to protect
our property or in furtherance of an investigation regarding a breach of the website rules and policies,
unauthorized access to or use of the website or any other illegal activities; or

4) If you direct us to do so. In addition, if you choose to include your personally identifiable information
(such as your phone number and home address) when you create “events” using our tools, such information may
be publicly available on the website. Signing petitions, joining groups or otherwise attach your personally
identifiable information to our initiatives; such information may be displayed on our website but will not,
however, include your contact information.